What This FAQ Section Covers
This section exists because a lot of questions come up the moment you start using your account — especially around funding it. We cover the full deposit path: opening your DANA, OVO or GoPay app, entering the account number shown on the deposit screen, and confirming with your wallet PIN. That flow is the same whether you are in Jakarta or Surabaya.
We also cover withdrawals, which go through a one-time identity verification step before your first cashout is released. Account questions — login, OTP, device changes — are handled here too. For anything not covered below, our support team is reachable via live chat. Availability depends on local law and eligible regions, and we keep this page updated when processes change. Read through
the sections below; most answers take under a minute to apply.
- DANA
- OVO
- GoPay